Conditions d'utilisation

By placing an order with our store, you agree to all of the terms and returns policies listed here and on our website.


We do our best to meet sizing needs as per our size chart, however as each bed is hand measured, we do allow a margin of error of up to 10cm in sizing.

The reason this policy exists is not to catch people out, but because we are continuously improving our product based on feedback from other customers. This can mean there are different variations of our bed in service at any one time. We will always do our best to maintain accurate information on our website, however this cannot be guaranteed.

Repeat Purchase Discount Code

After your first purchase, you might be provided a discount code for future purchases. This gift card will be valid for 7-days after the initial purchase.


To prevent fraud, this discount code will apply and remain valid post-purchase as long as the first item isn't returned (sounds fair right?).

If you make 2 orders (1 with the discount and 1 without) and return the one without, we will deduct the discount amount from your refund, as this would leave you with 1 active purchase on your account (voiding the repeat purchase discount code as above, as you would now only have 1 active purchase on your account).

However, we are more than happy to generate you a new code on request.

Address Validity

We will ship your order to the address, as provided by you at checkout. This will include your phone number, which as mentioned at checkout, is used by the couriers to contact you if there is an issue.

We will not conduct further verification of your address, due to how many orders are processed at any given time. If the address you provide is incorrect and the item is unable to be delivered, you as the purchaser will bear any costs involved in having this resent to you.

Incorrect addresses, that have been provided by the purchaser, will not be refunded, as we have fulfilled and shipped the order as you requested, to the address you requested it to go to. If the address is incomplete or incorrect, we will not be able to provide another article or item for free, however we will help out where we can.

If the item cannot be delivered, and you deny the resend cost, which is passed on at cost price (e.g. no margin added) then we will be able to provide a refund for your order minus the shipping resend fee.

All purchases on our store, agree to these terms - and is the policy of almost every business. Please take care when entering your address, to avoid making mistakes.

Pet Damage
In the very rare case where damage comes about due to your pet, unfortunately under no circumstances will we provide returns or refunds in this case. This is not the fault of the product, but the way it was used which has caused the damage.

Order Change Requests
All orders are considered final.
 If you request to make a change after your order is placed, we will endeavor to do our best to make the alteration, however this can not be guaranteed.

For this reason, we strongly encourage you to ensure you are ordering the correct items, prior to paying for your order, and ensuring your details are correct.

In the event the parcel is misdelivered due to a customer error, contact must be made with the courier to try have the parcel redirected. Any extra fees involved with this will be covered by the customer.

If the customer issued error parcel is returned to our warehouse, we can provide a re-send, with the cost of shipping and administration covered by the customer.


The Brooklyn ("we" and "us") is the operator of ( ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. Most items do ship free, unless stated otherwise at checkout.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

The Brooklyn will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, untouched by a pet and in resellable condition.

Please refer to our returns policy for a list of items which cannot be returned.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(The Brooklyn) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Repeat Purchase Discount Code

After your first purchase, you may be provided with a gift card for a future purchase.


To prevent fraud, this discount code, will apply and remain valid post-purchase as long as the first item isn't returned.

If you make 2 orders (1 with the discount and 1 without) and return the one without, we will deduct the discount amount from your refund, as this would leave you with 1 active purchase on your account (voiding the repeat purchase discount code as above, as you would now only have 1 active purchase on your account).

4. Delivery Terms

4.1 Transit Time Domestically

For products shipped from one of our local warehouses, typical delivery is usually 1-5 days.

Please note: If an item is out of stock you may be offered the option to ship said item from our overseas warehouse.

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 6 - 20 days. Every now and then, an item may be abnormally delayed. In this event, we will keep you up to date with your package and its movements.

Please note, we are unable to refund delayed parcels in any event. If the item does not show up/is considered lost, then you will be entitled to a full refund. However, we do expect for the parcel to arrive. If after delivery, you no longer want the item, you're entitled to our 30 day refund/return policy.

Please note: 99% of orders are delivered successfully, without delay.

4.3 Dispatch Time

Orders are usually dispatched within same day or 1 business days of payment of order (public holidays excluded).

4.4 Change Of Delivery Address

We are unable to make order changes after an order is placed.

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.6 Delivery Time Exceeded & Delays

From time to time, couriers may suffer delays where your parcel is not delivered within the original delivery time. This is rare but can and does happen. By purchasing through us, you agree that your parcel may be delayed, and acknowledge that a refund will not be issued for a delayed parcel.

In the event your parcel is delayed, please contact the courier directly. Please also let us know as well.

Once you've contacted the courier, we will also open an investigation to resolve the issue. 

In the event your parcel is confirmed missing in transit by the courier, a full refund or free resend will be sent at our expense (subject to stock availability).

A refund or resend cannot be provided until the courier has confirmed the parcel is lost in transit.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps, before using/opening. We will require photos to lodge a claim against the courier.

7. Duties & Taxes


7.1 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The Brooklyn encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Brooklyn at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind and wish to cancel or modify your order after purchase, we are unable to accept cancellations after an order has been placed. 

8.1 Discount Codes

The onus is on the customer to enter their discount code at checkout when and where given. Under no circumstances will a post-purchase discount be applied or a refund issued for the discount amount.

9. Insurance

Parcels are not insured for loss or damage, unless otherwise stated.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9.3 Process for stolen parcel

In the very rare event where a parcel is stolen after a courier has confirmed delivery of your item, we will not be held liable for replacing this order.

10. Customer service

For all customer service enquiries, please email us at


This website is operated by The Brooklyn. Throughout the site, the terms “we”, “us” and “our” refer to The Brooklyn. The Brooklyn offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colour's and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Brooklyn, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless The Brooklyn and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


  1. You may only return Products with our prior written approval.
  2. Our Returns Policy contains more detail.
  3. Apart from our obligations under the Consumer Guarantees Act 1993:
    1. we exclude all other warranties, representations and guarantees in relation to any Product or information provided by us including but not limited to warranties of availability, accuracy, non-infringement, completeness, timeliness, currency, merchantability, or fitness for a particular purpose;
    2. Our total aggregate liability to you in contract, tort or otherwise for any loss, injury or damage arising from any defect in, or non-compliance of, a Product or service we supply you will be limited to the amount you actually paid for that Product or service;
    3. we will not be liable (whether in contract, tort, or otherwise) for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with your access to, use of, or reliance upon, any product or any information supplied to you by us;
    4. You agree that any potential liability we have is restricted to the original purchaser of the Product and cannot be assigned.
    5. The warranty does not extend to any damage from accident, misuse, negligent or improper operation of the Product.

If supplying a review for any of our products, you agree to only publish truth and factual information based on your experience.

Reviews may be removed if they:

  1. You post from an email or under a name which has not related to any order on our system (e.g. you did not buy from us).
  2. Are considered factually incorrect or exaggerated.

We maintain the right to remove your review if it is misleading and or one of the two points above.

Questions about the Terms of Service should be sent to us at